Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 805-523-7078 or make an appointment online!
Know Your Rights
What our clients say about us?
Reviews and comments from our satisfied customers
Fast repairs and honest work at a very great price. Would highly recommend.
Good, reliable and most honest mechanic in all of Ventura County. I highly recommend him for any mechanical issues from motor to transmission and bumper to bumper trouble shooting.
I've been going to World Auto Repair for about 4 years. Before that I went to different repair shops and was never satisfied with the results. I always get really good prices here.
Ernie is the best mechanic around! Very honest and his prices are very reasonable. I wouldn't go anywhere else! Fixes all of our cars!
Ernesto is a great mechanic! Anytime something acts up with my car I always take it to him and he's able to figure out the problem right away. Anytime I think the cost is gonna be super high he's able to get you good deals on what you need plus warranties. Even when I was away at college I ended up bringing my car back home to have him fix it because he knew what the problem was and gave me such a better quote than the other places I went to. Everyone in my family takes their car to him as well. He's an extremely nice honest guy and I always trust him with any car problems I may have!
Ernie is a hands on shop owner. I have known him for many years and he has always been reliable and honest. Hardworking guy who's shop more often than not is open after hours to accommodate customers.